Amazon Discontinues Hand-Scan Payment & Closes Go/Fresh Stores

Amazon is discontinuing its Amazon One hand-scan payment system and closing most Amazon Go and Fresh stores. This move reflects broader challenges in the cashierless checkout technology market, despite initial market confidence in its future potential.

Evolution of Amazon’s Cashierless Systems

The Amazon One tools let consumers check in at Amazon stores and pay at checkout with the scan of a hand as long as they registered for the solution and entered their settlement info in advance.

Amazon Go shops have employed supposed cashierless check out, in which a customer checks a bank card or other payment technique when they get in a shop and a system of cams tracks what they remove the racks and bills them for it.

Nevertheless, consultants and analysts that follow the market are confident that companies will eventually be able to make cashierless check out work at a larger scale as the underlying innovation that powers it advances.

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All information associated with the hand viewers will be deleted “following the discontinuation of the services and after conclusion of any staying deals,” the business stated on the internet page announcing the discontinuation.

Amazon One System & Store Closures Announced

Amazon stated it is shutting down its Amazon One tech settlement device, which lets consumers pay by checking their hand at some physical Amazon stores, in addition to other organizations such as the restaurant chain Panera Bread.

The statement, which the firm made on its web site, comes as Amazon said this week it would certainly shut down every one of its Amazon Go and Amazon Fresh shops. The spokesperson stated messages were sent to Amazon One individuals regarding the discontinuation on Tuesday. The Amazon Fresh and Amazon Go shops will shut on Feb. 1, the agent stated, with the exemption of some The golden state areas.

Challenges in the Cashierless Retail Market

Cashierless checkout has progressed in fits and starts in recent times, and experienced a major obstacle when the business Grabango, which supplied the cashierless systems to merchants, went out of business in 2024.